Simplify360

  5 Most Effective Channels for Customer Support   There are several channels through which you can provide support to your customers. As a customer, which one should you pick?   The need to provide good customer experiences has never been greater than in today's consumer-driven environment.   Given how much effort and money you invested in gaining these clients in the first place, ensuring they receive excellent assistance when they require it should be at the top of your priority list.   Companies that provide exceptional customer service do it through channels where their consumers are present.   If your consumers are heavy email users, you'll need to give excellent email assistance to keep them satisfied. You'll need to be available to them on Twitter if they're more active there.   The same is true for each channel. And there are more channels than you realize.   But don't worry. Below, we’ll explore the most pop...

Today, reviews have become an important part of every customers’ journey, and they influence purchase decisions to a great extent. When you are in a store, you can experience a brand first hand. The shopping experience is much easier because you have the help of the shop assistants. But when you are online, you have no way of experiencing a product or getting that help from a shop assistant.  In such cases, reviews are the closest guidance customers are going to get, and since it’s left by other customers, they are unbiased. They have a direct influence on whether someone picks you or your competitors and have the ability to make or break a sale. Wait! It’s not just the reviews that matter. How you respond to your reviews plays an even more significant role in influencing customer decisions.  Potential customers give equal importance to how a company treats an online review – whether they acknowledge it or respond to it, do they heed customer feedback? All these play an essent...

Location reviews and review management are important for brands increasingly – both for SEO and to engage with reviews from brick and mortar stores. This includes local listings such as Facebook Reviews, Google Business reviews, Tripadvisor, and Zomato. Replying to reviews is key for brand reputation and managing SEO and SEM, using templates and automation helps reduce workload by up to 90%. Many brands are just starting to utilize the power of local listings and location reviews. Our in-house solutions guru has put together a list of ready-to-use templates that can get your teams kick-started on this journey.... To know further, visit: https://simplify360.com/blog/location-review-management-10-ready-templates/ or contact us at +91 70192 38162

  5 Important Omnichannel Trends to Track in 2022 Omnichannel trends provide a glimpse into the future of customer service. One in which traditional limits across channels and the real and digital worlds are no longer applicable. The landscape of customer service is changing and only businesses that can detect and adapt to these trends will be able to compete in 2022 and beyond. So, if you want to create the seamless customer experience that modern customers now expect across all of your channels, here are five crucial omnichannel trends to watch. 1. Digital-first companies are expanding into physical stores A physical location is an appealing choice for many businesses since it allows them to build a presence in their local communities while also introducing another sales channel to their mix. The growing expense of gaining customers online, dauntingly high online return rates, and the possibility of creating more engaging retail experiences have contributed to the appea...

  7 Brand Review Management Success Principles Review management has become a game-changing factor for brands today. How brands deal with their reviews creates an overall impact on how customers perceive the brand. Brands that have been able to manage their reviews successfully witnessed increased sales, increased Word-of-Mouth marketing, a loyal customer base, and more. Statistics say that 60% of consumers have refused to do business with a brand just because they’ve had negative reviews. And knowing how to manage your reviews effectively can help grow your business to a great extent! In this read, we’ve come up with successful brand review management principles that’ll help you manage your online customer reviews with ease! 7 Successful Principles for Review Management Following these 7 ways can help manage your online reviews successfully and maintain a good online reputation. That said, let’s get started! 1. Identify and Establish Presence On Major Review Platfo...

  5 Essential Features of a Review Management Software Reviews have completely changed the way how people purchase online today. As a matter of fact, reviews are the new digital personal recommendations. You get a couple of good reviews, you’ll see new customers onboard and increased purchases. On the other hand, a couple of bad reviews can disrupt your brand reputation and drive away potential customers as well! This is why review management has become so important today. How you handle both good & bad reviews directly influences your customer decisions and matters a lot for your business growth today! And to do this efficiently, you need to start using review management software ! Assuming you’ve already taken the decision, we’ll be seeing the most important features your review management platform should be having! We’ll quickly look at the benefits of review management and then proceed with the important features part. 3 Quick Benefits of Having a Review Managem...