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  If you’re reading this article, we could assume only one reason for it - you’re looking for the best AI chatbot platform to use for your business. Well, that’s exactly what this article is about. We’ve listed the top five chatbot platforms AI for you in this article along with its features. P.S. If you want to know more about what Conversational AI chatbots are, refer to this article . That said, let’s look at the AI chatbot platforms. 5 Best Chatbot Platform AI 1. Simplify360 Simplify360 is one of the best AI chatbot platforms around. The AI chatbot platform is suitable for all kinds and sizes of businesses thanks to its high customizability and robust features. You can deploy the chatbot on platforms you prefer ( Website, Facebook Messenger, Instagram, WhatsApp ) with ease.   The platform comes with power-packed features like Natural Language Processing and Machine Learning, allowing the bots to learn from customer queries and get smarter over a period of...

First introduced in 1966, chatbots are the reality of the customer support experience today. A reality that is not changing in the foreseeable future! It has been quite a journey for companies making the switch to AI chatbots, as they have become a rising trend. AI chatbots are now being increasingly used by companies to provide a great customer support experience. Its many benefits have made it gain popularity in both the B2B and B2C environments. Statistics say chatbots have seen 92% growth as a brand communication channel since 2019 . To understand the various hows and whys of AI chatbots, let us begin by understanding what chatbots are first. What Is a Chatbot? In simple words, a chatbot is a chatting (ro)bot! 🤖 Known as digital assistants, they interact with customers by providing a realistic experience. A chatbot is a software or computer program which simulates human conversation or "chatter" through text or voice interactions. Chatbots receive human inp...

Omnichannel support is a strategy where you unify all your digital channels into one place. The idea is to create a central platform - one where all customer queries from different communication channels can be managed & responded to, enabling agents to deliver a better customer service experience. Every brand aims to deliver a premium customer experience (CX). But a muddled interconnection between all stages of customer support becomes responsible for a poor customer support experience. And that’s where omnichannel support comes in. How Does Omnichannel Support Work? A cohesive and integrated customer experience is the need of the hour. And omnichannel support offers just that. It provides a seamless transition between channels. In other words, it makes it easy for the customer to move from one channel to another and continue the conversation/journey without a pause.  Today, customers expect great support. And they want it fast! An omnichannel support platform enables the ag...

The   omnichannel consumer experience   is no longer a dream. It’s quickly becoming a requirement for any modern organization. This is because consumers no longer have only one means to connect with your business and if you want to appeal to the current customer, you must simply use an Omnichannel Customer Engagement approach. To know more about omnichannel customer experience, visit:  https://medium.com/@simplify360management/omnichannel-customer-experience-how-to-build-omnichannel-cx-in-2022-1a0ad819b1ce