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  Online reviews are an extension of traditional "word-of-mouth" marketing. An individual purchases a product or service and shares their experience with friends. According to studies, 95% of shoppers read an internet review before deciding to buy. And 94% of buyers said an internet review persuaded them to shun a brand or organization. If you receive too many unfavorable reviews, your reputation will suffer, and your business will suffer.   Even well-managed business has bad days, so the odd nasty internet review is unavoidable.   But what about false and negative reviews? These could be aggravating, frustrating, and detrimental to your bottom line. What is Review Management? Review management is the practice of monitoring internet reviews about your company on numerous websites. This is done to guarantee that you can carry out your review response plan, address customer complaints as they emerge, and rapidly eliminate fake reviews before they cause prob...

  Tips and Software to Help You Succeed at Review Management   It is no longer enough to have a terrific product in this day and age. The rise of social media and online reviews has made consumers more knowledgeable than ever before, giving them more power than we could have dreamed!   Consumers are incredibly resourceful and may form an impression about your business very fast. And you should be aware that online reviews and testimonials on social media, review sites and other websites impact that perspective.   As a result, your company's primary focus should be review collection and administration. And fortunately for you, you can use review management software to automate the process and free up your time for other activities. What is Review Management? Online review management is a powerful digital marketing strategy that allows businesses to monitor, track, and respond to online evaluations about their company that consumers submit on review ...

Customer support in the early days wasn’t something businesses really cared about. But today, customers are the king and good customer support has become completely inevitable and acts as one of the pillars of business growth.   If you’re reading this blog, it is clear that you care about your customers and you are into delivering great support by scaling your customer service. We totally appreciate that because statistics show that 33% of Americans would consider switching to another business even at a single instance of poor customer service. With so much to lose, it’s only wise that you scale your customer service.   Today, we’ll be looking at the top seven ways with which you can scale your customer service. And by doing so, you’ll be able to improve the productivity of your customer support team and thereby deliver great customer service and memorable customer experiences ( which can be good for your reputation, sales numbers, customer base growth & more ). ...

  7 Omnichannel Customer Service Examples to Learn From The way customers behave has changed over the years. Today, customers are the king and even if they are not satisfied for the slightest moment, they start to look for alternatives - they end up being loyal to your competitors.   In fact, 33% of Americans say that they will consider switching companies even after one single instance of poor customer service. And U.S. companies lose approximately $136.8 billion per year due to consumer switching.   Today, omnichannel customer service has become the latest development in customer service and businesses are constantly switching to adopt this method. In fact, a lot of businesses have already cracked this and that’s exactly what we are going to see in this article - 7 best omnichannel customer service examples. But before that, let’s go through the basics. What Is Omnichannel Customer Service? Omnichannel customer service, in simple terms, is nothing but t...

Should you name your chatbot ? 🤖 Okay. The question seems a little contradictory to the topic but here’s the answer – “Why Not?” You probably would have named your pet (even if it’s a goldie), your favorite plant and who knows? There’d be a name for your automobile as well! So, why not name your chatbot? On a serious note, giving a name for your chatbot can help with business growth, mostly the customer experiences part. It can create a great support experience for your customers because your chatbot name is probably the first thing they’ll notice when the chat window pops up.  Also, giving a name to your chatbot that resonates with your brand name helps uplift brand awareness. Your chatbot gets a personality to it and is more approachable when it has a name.  We have named our chatbot “ SimplyBot ” keeping in mind our brand name Simplify360. It’s easy to remember and promotes our brand at the same time.  Coming up with a good name for your chatbot (memorable, striking, ...

 We’ll quickly tell you the reason why we decided to come up with this article on empathy statements for customer service . When we sent an email about our recent guide (empathy in customer service), we received quite a number of responses – “a lot” would be the appropriate word. Our subscribers just loved the guide, especially the empathy statements part. To know more, visit: https://simplify360.com/blog/empathy-statements-for-customer-service/ or call on +91 11410 91911 or +91 9667559647.

The significance of using a review management platform has risen now more than ever. Approximately 79% of customers trust online reviews as much as personal recommendations. Regardless of your industry, good reviews are essential! Positive reviews give you key advantages that play a significant role in your branding. Why are customer reviews important for your business? They help increase brand visibility A vast majority of shoppers search on Google, Bing, Facebook etc. before making their decisions on whether or not to buy things from websites.  Search engines always favour positive content over others, this happens only when your brand is generating tons of good reviews. Reviews help you boost local search engine rankings, thus creating more credibility and visibility for your business. To know more, visit: https://simplify360.com/blog/review-management-platform/ or call on +91 11410 91911 or +91 9667559647.